AGB

Terms of Service and Conditions of Use

Last Updated: September 15, 2026

Welcome to the Sankw Online Store.

These Terms of Service and Conditions of Use (the “Terms”) apply to your access to, browsing of, and use of the Sankw website, as well as browsing products, submitting orders, purchasing products, and using related services through the website.

Please read these Terms carefully before using the website or submitting an order.

By accessing or using this website, you acknowledge that you have read and understood these Terms and agree to comply with them to the extent permitted by applicable law.

These Terms also apply together with other relevant policies published on the website, including the Privacy Policy, Shipping Policy, and Return and Refund Policy.

If you do not agree to these Terms, please stop using the website.

Nothing in these Terms is intended to exclude, restrict, or diminish any mandatory rights that consumers have under applicable law.

1. Website and Related Services

The Sankw Online Store may provide the following services:

Product displays and product information;
Online shopping and order placement;
Order processing;
Payment services;
Product delivery;
Customer inquiries;
After-sales support;
Return and refund processing;
Other services related to products and orders.

The specific functions provided by the website may be adjusted according to actual business circumstances.

We may modify, temporarily suspend, or discontinue certain website functions due to system maintenance, technical upgrades, security requirements, business adjustments, or legal and regulatory requirements.

Where applicable law requires us to provide notice regarding changes that may materially affect consumers' important rights, we will take appropriate measures in accordance with applicable law.

2. User Information and Accounts

When using the website or submitting an order, you must have the legal capacity required under applicable law to enter into the relevant transaction.

If you create an account, complete an order, or provide other information to us, you should make reasonable efforts to ensure that the information provided is truthful, accurate, complete, and up to date.

You are responsible for:

Keeping your account login information secure;
Taking reasonable measures to prevent unauthorized use of your account;
Updating relevant information when it changes;
Contacting us promptly if you become aware of unusual activity involving your account;
Not impersonating another person or providing false information.

If we have reasonable grounds to believe that an account is associated with fraud, unlawful activity, security risks, or a serious violation of these Terms, we may take reasonable measures, including restricting, suspending, or terminating relevant account functions, to the extent permitted by applicable law.

3. Product Information

We make reasonable efforts to ensure that product information displayed on the website is accurate, clear, and updated when appropriate.

Product pages may contain:

Product names;
Product images;
Product descriptions;
Product features;
Technical specifications;
Product availability;
Product prices;
Delivery information;
Other purchase-related information.

Due to factors such as display devices, browsers, screen settings, photography conditions, and differences between production batches, the actual appearance, color, or details of a product may reasonably differ from the images displayed on the website.

If the website contains an obvious technical error, pricing error, inventory error, or other significant information error, we may correct the relevant information to the extent permitted by applicable law.

If such an error has affected an order submitted by a consumer, we will handle the matter in accordance with applicable law and the circumstances of the specific order and, where necessary, provide the consumer with an appropriate explanation.

4. Orders and Purchase Contracts

When you submit an order through the website, we will receive and process the relevant order information.

Whether the submission of an order constitutes a legally binding purchase contract, and the specific time at which such a contract is formed, shall be determined in accordance with applicable law, the order process, and the relevant confirmation information sent to the consumer.

During order processing, we may carry out:

Verification of order information;
Confirmation of product availability;
Confirmation of payment status;
Verification of delivery information;
Necessary security or risk checks.

An order may not be successfully completed in circumstances including:

The product is temporarily or permanently out of stock;
Payment is unsuccessful;
The delivery address cannot be validly served;
The order contains an obvious error;
There is a reasonable concern regarding fraud or security;
The transaction is restricted by applicable law;
Other reasonable circumstances prevent fulfillment of the order.

If a consumer has already made a payment and the order cannot be fulfilled in accordance with applicable law or the actual circumstances, we will process any amount that is required to be refunded in accordance with applicable law.

5. Product Prices and Payment

Product prices and any applicable additional charges will be displayed on the relevant website pages or during the checkout process.

Before submitting an order, consumers can review the order information displayed on the checkout page.

Depending on the payment methods actually offered by the website, available payment methods may include:

Visa;
Mastercard;
PayPal;
Cash on Delivery, where available;
Other payment methods displayed during checkout.

The payment methods actually available will be those displayed on the checkout page at the time the consumer places the order.

Payments may be processed by independent third-party payment service providers.

We generally do not store complete bank card numbers, credit card numbers, or complete payment authentication information. Relevant payment information may be processed by the applicable payment service provider in accordance with its privacy policy, security measures, and applicable law.

Where applicable law requires tax, delivery, or other applicable charges to be disclosed before a purchase is completed, we will provide the relevant information during the ordering process.

6. Order Delivery

After the relevant order processing has been completed, we will arrange delivery based on the information provided in the order.

Delivery times may be affected by factors including:

Order processing time;
Destination country or region;
Logistics service providers;
Public holidays;
Weather conditions;
Transportation arrangements;
Customs or border processing;
Local delivery conditions;
Logistics volume and peak periods;
Events beyond reasonable control.

Delivery times displayed on the website or order page are generally estimates unless the relevant information expressly constitutes an agreed delivery deadline or applicable law provides otherwise.

For detailed information regarding delivery areas, processing times, estimated transportation times, tracking, and delivery issues, please refer to the Shipping Policy.

7. Returns, Refunds, and Statutory Right of Withdrawal

Consumers' rights relating to returns, refunds, statutory withdrawal, and after-sales matters are governed by applicable law and the Return and Refund Policy published on the website.

Consumers protected by German and European Union consumer protection laws retain all mandatory rights granted to them by applicable law, and such rights will not be excluded or improperly restricted by these Terms.

For detailed information regarding returns, refunds, and withdrawal procedures, please refer to:

Return and Refund Policy

If these Terms are inconsistent with mandatory rights granted to consumers under applicable law, the applicable law shall prevail to the extent of the inconsistency.

8. Product Quality and Statutory Consumer Protection

We are responsible for products sold through the website to the extent required by applicable law.

If a product does not conform to the contract, contains a defect, or fails to meet applicable statutory requirements, consumers may have legal rights to appropriate remedies.

Depending on the circumstances and applicable law, such remedies may include:

Repair of the product;
Replacement of the product;
Price reduction;
Refund;
Other remedies available under applicable law.

If a product is also covered by a manufacturer's warranty or other commercial warranty, the applicable warranty period and conditions shall be determined by the relevant product page or warranty documentation.

Any commercial warranty does not affect consumers' statutory rights.

9. Shipping Policy

To help consumers understand delivery arrangements, the Sankw Online Store may currently provide standard shipping services to the following European countries and regions:

Germany;
Austria;
Italy;
Spain;
Portugal;
Poland;
Czech Republic;
Slovakia;
Slovenia;
Croatia;
Greece;
Romania;
Bulgaria;
Estonia;
Latvia;
Lithuania.

The actual delivery area may vary depending on the product type, inventory location, warehouse arrangements, and logistics conditions.

If your destination country or region is not included above, you may contact us before placing an order to confirm whether delivery is available.

10. Shipping Fees

For certain delivery areas currently supported by the website, standard shipping may be provided free of charge.

The actual shipping fee and whether free shipping applies will be determined by the information displayed on the checkout page at the time the consumer places the order.

We may select an appropriate carrier based on the order destination, product availability, warehouse location, and logistics route.

Depending on the circumstances, delivery services may be provided by different logistics providers.

If shipping or other transportation charges are payable by the consumer, we will provide the relevant information during the purchasing process to the extent required by applicable law.

11. Order Processing Time

After an order is confirmed, we generally require approximately 1–3 business days to process the order and prepare it for shipment.

Normal order processing takes place Monday through Friday, excluding public holidays.

Actual processing times may vary due to:

Public holidays;
Promotional campaigns;
Increased order volumes;
Inventory adjustments;
Warehouse operations;
Technical issues;
Changes in logistics arrangements;
Other reasonable circumstances.

We will make reasonable efforts to process orders promptly.

12. Estimated Delivery Time

Under normal logistics conditions:

Delivery Stage	Estimated Time
Order processing	1–3 business days
Transportation after shipment	8–15 business days
Total estimated time	Approximately 9–18 business days
Standard shipping	As displayed at checkout

The above timeframes are estimates and do not guarantee delivery within the stated period in every circumstance.

Actual delivery times may be affected by the destination, carrier arrangements, customs processing, public holidays, weather conditions, logistics peaks, and other events beyond reasonable control.

Where applicable law provides a specific delivery deadline or consumers have legal rights relating to delivery times, applicable law and the specific order agreement shall prevail.

13. Shipment and Tracking

After an order has been shipped, we will generally send a shipping notification by email.

Where applicable, the shipping notification may include:

Shipment confirmation;
Tracking number;
Carrier information;
Instructions for tracking the shipment.

Tracking information may require some time to appear in the carrier's system.

If tracking information has not been updated for an extended period, you may contact us at:

ameliasophiaemmacharlotte@gmail.com

Please provide your order number and tracking number whenever possible so that we can investigate the shipment status.

14. Delivery Delays

We will make reasonable efforts to process and deliver orders within the estimated timeframe, but delays may occur during transportation.

Possible causes of delivery delays include:

Logistics peaks;
Public holidays;
Increased order volumes during promotional periods;
Customs inspections;
Extreme weather;
Local delivery disruptions;
Carrier operational adjustments;
Transportation or traffic restrictions;
Events beyond reasonable control.

If your order has significantly exceeded the estimated delivery period and has not arrived, please contact us promptly.

We will assist in checking the order and logistics status and, where reasonably possible, communicate with the relevant carrier.

15. Delivery Address and Order Changes

15.1 Before Shipment

If an order has not yet entered the shipping process, you may contact customer service to request:

A change of delivery address;
A change of telephone number;
Correction of certain order information;
Cancellation of the order.

Please submit such requests as early as possible, as some changes may no longer be possible once the order has entered processing or shipment.

We will make reasonable efforts to process your request based on the actual status of the order, but we cannot guarantee that every change request can be successfully completed.

15.2 After Shipment

After an order has been shipped, it is generally not possible to directly change the delivery address or cancel the order.

If delivery fails, the package is returned, or re-delivery is required because the consumer provided incorrect, incomplete, or unverifiable delivery information, we may contact the consumer to determine an appropriate solution.

If additional transportation costs arise as a result, they will be handled according to the specific circumstances and applicable law.

Nothing in this section affects consumers' statutory withdrawal, refund, or other mandatory consumer rights.

16. Taxes and Customs

Different countries and regions may apply different tax and customs requirements.

Depending on the product, order, destination country, and applicable law, an order may involve:

Value-added tax (VAT);
Import duties;
Customs processing fees;
Customs clearance service fees;
Other legally applicable taxes or charges.

Where such charges are legally payable by the consumer, we will provide the relevant information to the extent required by applicable law.

Responsibility for specific taxes and customs charges depends on the destination country, product type, order circumstances, and applicable law.

17. Damaged Packages or Incorrect Products

If the package you receive shows obvious signs of transportation damage, or if the product received clearly does not match your order, please contact us as soon as possible.

Where possible, please provide:

Order number;
Recipient name;
Email address used to place the order;
Tracking number;
Photos of the product;
Photos of the external packaging;
Description of the issue.

We will verify the matter based on the order information, product condition, and logistics records and, depending on the circumstances and applicable law, provide an appropriate solution.

Consumers' legal rights relating to product defects, transportation damage, incorrect products, or other applicable issues are not restricted by these Terms.

18. Lost Packages and Failed Delivery

If tracking information indicates that a package is experiencing an abnormality or may have been lost, please contact us promptly.

We will investigate based on logistics records, carrier feedback, and order information and provide reasonable assistance where possible.

If delivery fails because the consumer provided incorrect or incomplete delivery information, was unavailable to receive the package, repeatedly failed to receive the package, or for another reason attributable to the consumer, we may need to discuss re-delivery, return, or another appropriate solution with the consumer.

Any additional costs will be handled according to the actual circumstances and applicable law.

Nothing in this section affects consumers' statutory rights relating to returns, refunds, withdrawal, or other mandatory consumer protections.

19. Prohibited Conduct

When using the Sankw website, you must not engage in conduct that violates applicable law or infringes the legitimate rights and interests of the website, its operator, consumers, or other third parties.

This includes, but is not limited to:

Submitting false or fraudulent information;
Impersonating another person;
Interfering with the operation of the website or servers;
Uploading viruses, malware, or other harmful programs;
Unauthorized access to the website backend, servers, databases, or other systems;
Engaging in fraud or other unlawful activities;
Infringing the intellectual property rights of others;
Violating the privacy of others;
Unauthorized copying, scraping, distribution, or commercial use of website content;
Attempting to bypass or compromise website security measures;
Using the services in a manner that may damage the website, systems, or other users.

If we identify such conduct, we may take reasonable measures to the extent permitted by applicable law.

20. Intellectual Property

Unless otherwise expressly stated, relevant content on the Sankw website may be protected by applicable intellectual property laws.

Such content may include, but is not limited to:

Trademarks and logos;
Product images;
Product descriptions;
Page designs;
Written content;
Graphics and visual materials;
Videos;
Software;
Website code;
Page structures;
Other website materials.

Without authorization from the relevant rights holder, protected content may not be copied, modified, distributed, publicly displayed, sold, or otherwise used without authorization beyond the extent permitted by law.

Nothing in this section affects any statutory rights granted to consumers under applicable law.

21. Third-Party Services

To provide website and shopping functions, we may use third-party service providers, including:

Payment services;
Logistics and delivery services;
Website hosting;
Cloud services;
Data analytics;
Website security;
Customer service tools;
Email and communication services;
Advertising or marketing-related services.

Third-party service providers may process relevant information in accordance with their own terms of service and privacy policies.

For detailed information regarding the processing of personal information, please refer to the Sankw Privacy Policy.

22. Website Availability

We will take reasonable measures to maintain the normal operation of the website, but we cannot guarantee that the website will always be free from technical interruptions, failures, or temporary unavailability.

The website may be affected by:

System maintenance;
Software updates;
Technical failures;
Network interruptions;
Server issues;
Cybersecurity incidents;
Interruptions to third-party services;
Other unforeseen technical problems.

When such circumstances occur, we will take reasonable measures to investigate, repair, and restore the relevant services based on the actual situation.

23. Events Beyond Reasonable Control

In certain circumstances beyond our reasonable control, website services, order processing, or product delivery may be affected.

Such circumstances may include:

Natural disasters;
Extreme weather;
Fire or flooding;
War or major social events;
Government measures;
Large-scale transportation disruptions;
Network or communication failures;
Major logistics system failures;
Third-party service interruptions;
Other events that could not reasonably have been foreseen or controlled.

If such circumstances occur, we will take reasonable measures where practicable to minimize their impact on consumers.

Nothing in this section excludes or restricts mandatory rights granted to consumers under applicable law.

24. Limitation of Liability

To the extent permitted by applicable law, we may not be responsible for service delays or temporary unavailability caused entirely by events beyond our reasonable control.

However, nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.

In particular, consumers' statutory product quality rights, mandatory consumer protection rights, and other non-waivable legal rights will not be improperly restricted by these Terms.

25. Privacy and Data Protection

We value the protection of consumers' personal information.

For detailed information about how we collect, use, store, and protect personal information, as well as cookies, analytics tools, third-party services, and other data processing activities, please refer to the:

Privacy Policy

26. Related Website Policies

These Terms should be read together with other relevant policies published on the website, including:

Privacy Policy
Explains the processing of personal information, cookies, and related data.

Shipping Policy
Explains delivery areas, order processing, transportation times, tracking, and delivery issues.

Return and Refund Policy
Explains returns, refunds, statutory withdrawal rights, and after-sales matters.

If the website publishes additional specific policies, relevant matters will be governed by those policies and applicable law.

27. Amendments to These Terms

We may update these Terms from time to time based on actual circumstances, including:

Changes in laws and regulations;
Changes to website functions;
Changes in business operations;
Changes in services;
Changes in security requirements;
Changes in third-party services.

The updated version will be published on the Sankw website and will indicate the latest update date.

Where applicable law requires notice to consumers regarding material changes, we will take appropriate measures in accordance with applicable law.

Updates to these Terms will not affect rights that consumers have already legally acquired before the update, unless otherwise provided by applicable law.

28. Governing Law and Dispute Resolution

These Terms shall be interpreted and applied in accordance with applicable law.

For consumer transactions, any choice-of-law or jurisdiction provision shall not deprive consumers of rights granted to them under mandatory consumer protection laws that apply to them.

If you experience an issue relating to an order, product, or service, we recommend contacting us first by email so that we can understand the circumstances and attempt to resolve the matter.

If the matter cannot be resolved through communication, consumers may seek a resolution through a competent court or other legally available dispute resolution body in accordance with applicable law.

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall remain effective to the extent permitted by law.

29. Contact Us

If you have questions regarding these Terms, orders, payments, delivery, returns, refunds, or website services, you may contact us at:

Sankw Customer Support

Customer Service Email:
ameliasophiaemmacharlotte@gmail.com

If your inquiry concerns a specific order, please provide the following information whenever possible:

Order number;
Email address used when placing the order;
Product information;
Description of the issue.

After receiving your email, we will verify the relevant information and provide appropriate assistance based on the circumstances.

30. Website Information

Brand / Online Store: Sankw