Datenschutzerklärung

Privacy Policy

Last Updated: September 15, 2026

Welcome to the Sankw Online Store.

We value your privacy and are committed to explaining clearly, transparently, and responsibly how personal information is processed.

This Privacy Policy explains how we may collect, use, store, share, and protect personal information relating to you when you visit or use the Sankw Online Store, browse products, place an order, make a payment, contact customer service, request a return or refund, or use other functions provided by the website.

This Policy also explains the data protection rights you may have under applicable data protection laws, including, where applicable, the General Data Protection Regulation (GDPR).

1. Information We May Collect

Depending on how you interact with the website, we process only the information necessary for the relevant purposes.

1.1 Information You Provide Directly

When you purchase products, provide order information, contact us, submit an after-sales request, or use certain website functions, you may provide us with:

  • Name;

  • Email address;

  • Delivery address;

  • Billing and order-related information;

  • Telephone number, if you voluntarily provide it;

  • Order number;

  • Purchase and order history;

  • Return, refund, and after-sales information;

  • Communications between you and our customer service team;

  • Other information you voluntarily provide.

We use this information for specific purposes, such as processing orders, arranging delivery, providing customer support, and complying with applicable legal obligations.

1.2 Payment-Related Information

When you choose to make a payment through a third-party payment service, the relevant payment information may be processed directly by the applicable payment service provider.

We generally do not store complete bank card numbers, credit card numbers, or complete payment authentication information for our own business purposes.

The specific processing of payment information depends on the systems, terms of service, and privacy policies of the relevant payment service provider.

1.3 Automatically Collected Technical Information

When you visit the website, we or service providers supporting the website may automatically process certain technical information, including:

  • IP address;

  • Browser type and version;

  • Operating system;

  • Device type;

  • Network and device-related information;

  • Pages visited;

  • Time and date of access;

  • Website activity records;

  • Referring source;

  • Information generated through cookies and similar technologies;

  • Server logs;

  • Technical information relating to website security and operation.

This information is primarily used to provide website functionality, maintain system operations, analyze website performance, improve user experience, and protect website security.

2. How We Use Personal Information

We process personal information based on the specific processing purpose and applicable data protection laws.

2.1 Processing Orders and Providing Products and Services

We may use relevant information to:

  • Receive and manage orders;

  • Verify order details;

  • Process payments;

  • Arrange product delivery;

  • Send order confirmations and delivery notifications;

  • Provide after-sales services;

  • Process returns, refunds, or exchanges;

  • Resolve order-related issues;

  • Perform our obligations under the purchase contract with you.

2.2 Operating and Maintaining the Website

We may process necessary technical information to:

  • Provide basic website functions;

  • Maintain normal website operation;

  • Diagnose and resolve technical problems;

  • Improve website performance;

  • Optimize the shopping process;

  • Save necessary website settings;

  • Improve the overall user experience.

2.3 Website Security and Risk Prevention

Where necessary, relevant information may be used to:

  • Detect unusual activity;

  • Prevent fraud and misuse;

  • Prevent unauthorized access;

  • Protect the website and related systems;

  • Investigate potential security incidents;

  • Protect the legitimate rights and interests of consumers and other relevant parties.

2.4 Customer Service

When you contact us, we may use the information you provide to:

  • Respond to your inquiries;

  • Verify order information;

  • Process returns and refunds;

  • Assist with delivery issues;

  • Address product-related problems;

  • Provide after-sales support;

  • Communicate with you regarding necessary order or service matters.

2.5 Marketing and Commercial Communications

Where applicable law requires consent before sending marketing communications, we will obtain the necessary consent before sending such communications.

Marketing communications may include:

  • Information about new products;

  • Product updates;

  • Promotional or event information;

  • Other commercial information relating to Sankw products or services.

You may stop receiving marketing communications by using the unsubscribe method provided in the relevant marketing email. You may also contact us at:

ameliasophiaemmacharlotte@gmail.com

If a particular marketing activity legally requires prior consent, we will not conduct such communications without an appropriate legal basis.

2.6 Legal, Compliance, and Dispute-Related Purposes

Where necessary, we may process relevant personal information to:

  • Comply with legal obligations;

  • Meet applicable tax, accounting, and record-keeping requirements;

  • Respond to lawful requests from government authorities, regulators, or judicial bodies;

  • Establish, exercise, or defend legal rights;

  • Handle potential or actual disputes;

  • Prevent fraud, misuse, or other unlawful activities;

  • Protect our legitimate interests and the legitimate rights and interests of consumers or other relevant parties.

3. Legal Bases for Processing Personal Information

Where the GDPR or other data protection laws apply to your personal information, we will rely on an appropriate legal basis depending on the specific processing activity.

3.1 Performance of a Contract

Where processing personal information is necessary to complete an order, process payment, arrange delivery, provide after-sales services, process returns or refunds, or otherwise fulfill our contractual obligations, we may process the relevant information on the basis of contractual necessity.

3.2 Legal Obligations

Where applicable law requires us to retain, process, or disclose specific personal information, we may process such information to comply with our legal obligations.

3.3 Legitimate Interests

Where permitted by law, we may process personal information based on our legitimate interests, including:

  • Website and system security;

  • Prevention of fraud and misuse;

  • Website and business administration;

  • Improving the website and services;

  • Establishing, exercising, or defending legal rights.

When relying on legitimate interests, we will consider, where applicable, the balance between the relevant processing activities and your rights and interests.

3.4 Consent

For processing activities that legally require prior consent, we will provide appropriate information and obtain the necessary consent before beginning such processing.

Where processing is based on your consent, you may withdraw that consent as permitted by law.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal of consent.

4. Cookies and Similar Technologies

The Sankw website may use cookies, pixels, browser storage, and other similar technologies.

Depending on their purpose, these technologies may be used to:

  • Save shopping cart information;

  • Provide essential website functions;

  • Save website preferences;

  • Improve the user experience;

  • Understand website visits;

  • Analyze page and website performance;

  • Maintain website security;

  • Measure marketing or advertising campaign performance where applicable.

For non-essential cookies or similar technologies that legally require prior user consent, we may provide appropriate choices through a cookie management tool where applicable.

You may manage your preferences through the cookie settings provided by the website. You may also delete or restrict certain cookies through your browser settings.

Please note that restricting or refusing certain essential cookies may cause some website functions to operate improperly.

5. Personal Information and Third-Party Service Providers

To fulfill orders and maintain the normal operation of the online store, we may share or permit relevant service providers to process certain personal information where necessary.

Depending on the services actually used by the website, these third parties may include:

  • Payment service providers;

  • Logistics and delivery providers;

  • Website hosting providers;

  • Cloud storage and technical infrastructure providers;

  • Website analytics providers;

  • Cybersecurity and fraud prevention providers;

  • Customer service and communication providers;

  • Email service providers;

  • Advertising and marketing technology providers, where applicable.

We provide relevant information only to the extent reasonably necessary for specific business purposes and will implement appropriate data protection measures where required by applicable law.

Third-party service providers may process relevant information in accordance with their own terms of service and privacy policies.

6. We Do Not Sell Personal Information

We do not sell your personal information to third parties for the primary purpose of selling personal information.

If the website uses third-party technologies for analytics, advertising, payment processing, logistics, or other business functions, related data processing may take place depending on the nature of the specific service and applicable law.

For third-party processing involving personal information, we will take appropriate measures as required by applicable law.

7. Google, Analytics, and Advertising Technologies

If the Sankw website uses Google Analytics, Google Ads, or other analytics, advertising, or marketing technologies, these services may process certain technical data and website usage information depending on their specific configuration.

Such processing may be used to:

  • Analyze website visits;

  • Understand website performance;

  • Measure user activity;

  • Measure conversion performance;

  • Evaluate marketing campaigns;

  • Improve the website and shopping experience.

For technologies that legally require prior consent, we will obtain your choice through a cookie management tool or other appropriate mechanism where applicable.

Different third-party services may have different data processing practices. We recommend reviewing the privacy policies published by the relevant service providers.

8. Data Sharing and Disclosure Required by Law

We may provide necessary personal information to third parties or relevant authorities where legally permitted or required, including in the following circumstances:

  • To comply with legal obligations;

  • To respond to lawful requests from courts, judicial authorities, or regulators;

  • To respond to lawful requests from government authorities;

  • To prevent or investigate fraud, misuse, or unlawful activities;

  • To investigate or address information security incidents;

  • To establish, exercise, or defend legal rights;

  • To handle or resolve legal disputes;

  • To enforce contracts or relevant legal documents.

Unless permitted or required by applicable law, we will not use personal information for purposes unrelated to the original processing purpose.

9. Personal Information Security

We implement reasonable technical and organizational measures designed to reduce the risks of unauthorized access, modification, disclosure, loss, or misuse of personal information.

Depending on the circumstances, these measures may include:

  • Protection of data during transmission;

  • Access control management;

  • Authentication measures;

  • System security monitoring;

  • Fraud prevention measures;

  • Data backups;

  • System maintenance;

  • Internal data protection measures.

Although we take reasonable measures to protect personal information, no method of Internet transmission or electronic storage can guarantee absolute security.

If you believe that your personal information, order information, or account may be subject to a security issue, please contact us promptly.

10. Data Retention

We do not retain your personal information indefinitely without a reasonable business or legal purpose.

The specific retention period depends on the purpose of processing, the nature of the information, and applicable legal requirements.

When determining retention periods, we may consider:

  • The time required to complete an order;

  • Delivery and after-sales service periods;

  • Return and refund processing;

  • Statutory record-keeping requirements;

  • Tax, financial, and accounting requirements;

  • Potential or actual legal disputes;

  • Fraud prevention;

  • Website and system security.

When personal information is no longer necessary for the relevant processing purpose and applicable law does not require continued retention, we will delete, anonymize, or otherwise appropriately handle the information in accordance with applicable law.

11. Your Data Protection Rights

If the GDPR or other data protection laws apply to your personal information, you may have the following rights under applicable law:

11.1 Right of Access

You may have the right to request confirmation as to whether we process personal information relating to you and, where permitted by law, obtain access to relevant information.

11.2 Right to Rectification

If you believe that the personal information we hold about you is inaccurate or incomplete, you may have the right to request that it be corrected or completed.

11.3 Right to Erasure

Where the legal requirements are satisfied, you may have the right to request the deletion of your personal information.

11.4 Right to Restriction of Processing

Where the applicable legal requirements are satisfied, you may have the right to request restriction of the processing of your personal information.

11.5 Right to Object

In circumstances provided by law, you may have the right to object to certain types of processing of your personal information.

11.6 Right to Data Portability

Where the legal requirements are satisfied, you may have the right to receive relevant personal information in a structured, commonly used, and machine-readable format or request that it be transmitted to another data controller.

11.7 Right to Withdraw Consent

Where processing is based on your consent, you may withdraw your consent as permitted by law.

To exercise your applicable data protection rights, please contact us at:

ameliasophiaemmacharlotte@gmail.com

We will handle your request in accordance with applicable law.

12. Marketing Communication Preferences

If you receive marketing or commercial communications from us, you may unsubscribe using the method provided in the relevant communication.

You may also contact us at:

ameliasophiaemmacharlotte@gmail.com

Unsubscribing from marketing communications will not affect our ability to send you non-marketing communications relating to your orders, account, security, or other necessary services where permitted by law.

13. Children's Privacy

The Sankw Online Store is not specifically designed for children.

If we become aware that personal information has been collected or provided in circumstances where such collection is not permitted by law, we will take reasonable measures to address the situation in accordance with applicable law.

If you believe that a minor has provided us with personal information without appropriate authorization, you may contact us at:

ameliasophiaemmacharlotte@gmail.com

14. International Data Transfers

Because the operation of the online store may involve technology and service providers located in different countries or regions, your personal information may be processed outside the country or region in which you are located.

Where personal information is transferred outside the European Economic Area (EEA), we will implement appropriate data protection measures where required by applicable law.

Depending on the circumstances, such measures may include applicable data transfer mechanisms, Standard Contractual Clauses, or other legally recognized safeguards.

Where applicable law provides you with specific rights relating to international data transfers, we will handle your requests in accordance with those legal requirements.

15. Data Security Incidents

If a security incident occurs that may affect the security of personal information, we will take reasonable measures based on the nature and severity of the incident and applicable legal requirements.

Where applicable law requires notification to a supervisory authority or affected individuals, we will fulfill the applicable notification obligations within the scope required by law.

16. Updates to This Privacy Policy

We may modify or update this Privacy Policy from time to time based on actual circumstances.

Reasons for updates may include:

  • Changes in data protection laws or regulations;

  • Changes to website functions;

  • Changes in business operations;

  • Changes in data processing practices;

  • Changes in technologies or third-party services used;

  • Changes in website security requirements.

The updated version will be published on the Sankw website and will indicate the applicable update date.

If applicable law requires us to provide additional notice regarding certain changes, we will take appropriate measures in accordance with applicable law.

We recommend reviewing this page periodically to stay informed about the current version of this Privacy Policy.

17. Contact Us

If you have any questions regarding this Privacy Policy, the processing of personal information, cookies, data protection rights, or other privacy matters, you may contact us at:

Sankw Customer Support

Email:
ameliasophiaemmacharlotte@gmail.com

If your request concerns a specific order or the exercise of a data protection right, please provide the necessary information in your email so that we can verify and process your request.

We will handle your request within the time period required by applicable law.

18. Business and Contact Information

Brand / Online Store: Sankw

Customer Service Email:
ameliasophiaemmacharlotte@gmail.com

If other pages of the website provide complete information regarding the operating entity, registered address, or other legally required information, the latest information published on the relevant page shall apply.

Thank you for trusting Sankw.

We are committed to processing personal information in a transparent, reasonable, and responsible manner and to continuously improving the privacy protection and data security measures of our website.